We may collect information (including name, address, telephone number, email address, transaction information, credit card information) when you place an order from our Web site or inquire about our services. We maintain the data that you provide us, along with a record of your purchases, in a secure database. We also gather information about how visitors navigate through our Web site by using clickstream data gathered with "cookies" and/or other online tools such as "pixel tags." See 4. Cookies and Pixel Tags for further information.

At Heritage Sports Art, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:
Process and track your order
Provide the services you request
Contact you about the status of an order
Send you Heritage Sports Art email updates
Identify your product and service preferences
Customize our communications to you
Improve our customer service

We contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited from using this information for their own marketing purposes or from sharing this information with anyone other than Heritage Sports Art.

We will not make our mailing list (names or addresses or email addresses) available to anyone. On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you.
For example, we use cookies to:
Remember what items are in your Shopping Bag.
Recognize you when you return to our Web site.
Study how our customers navigate through our Web site and which products they request in site searches.

If you set your browser to refuse cookies, please call us at (416) 315-4736 to place your order. We also use pixel tags – tiny graphic images – to tell us what parts of our Web site you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us.

We may also contract with other companies who use cookies or other online tools such as pixel tags to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone other than Heritage Sports Art.

When you provide us with your email address, we will email you as necessary to process your order, respond to a request or provide customer service. For example, after you place an order, you should receive an email confirmation and, in most cases, an email with package tracking information.

We may also send promotional email about products that we believe may be of interest to you. It is our intent to send promotional emails only to those persons who wish to receive them. To unsubscribe, simply reply to the email with “Unsubscribe” in the subject line.

It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we work to only what they need to carry out their responsibilities. It is our credit card processor’s practice to use encryption whenever they receive or transmit sensitive data. When you make a purchase your transactional information is transmitted in a safe, encrypted format.

Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.

For questions, comments or assistance, we invite you to contact us at:
Scott Sillcox
Heritage Sports Art
7 Dawson Crescent
Aurora, ON Canada L4G 4T5
Phone: (416) 315-4736
questions@heritagesportsart.com
www.heritagesportsart.com